Privacy Policy

Last updated: January 22, 2026

1. Introduction

Welcome to Pinable ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our store locator platform and related services.

By using Pinable, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and billing information when you create an account.
  • Location Data: Business location details including addresses, operating hours, contact information, and custom attributes you add to your store locator maps.
  • Communications: Information you provide when contacting our support team or submitting feedback.

2.2 Information Collected Automatically

  • Usage Data: How you interact with our platform, including pages visited, features used, and time spent on the service.
  • Map Analytics: Aggregated data about how end-users interact with your embedded maps, including searches performed, locations viewed, and clicks on directions or contact information.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

2.3 Lead Capture Data

When end-users submit information through our Zero Results Lead Capture feature on your embedded maps, we collect their email addresses and location search queries. This data is stored on your behalf and you are responsible for how you use it in compliance with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: To operate and maintain your store locator maps, hours management, analytics dashboards, and lead capture features.
  • Improve Our Platform: To understand usage patterns and enhance the functionality and user experience of Pinable.
  • Analytics & Insights: To generate analytics reports showing map loads, search queries, location engagement, and demand patterns.
  • Communication: To send you service updates, respond to inquiries, and provide customer support.
  • Security: To detect, prevent, and address technical issues, fraud, or security vulnerabilities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating our platform, including cloud hosting (Supabase, Vercel), payment processing (Stripe), mapping services (OpenStreetMap), and email services.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
  • With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL
  • Encryption of data at rest
  • Regular security assessments and monitoring
  • Access controls and authentication requirements
  • Secure cloud infrastructure with industry-standard certifications

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as:

  • Analytics data: Retained for up to 24 months for historical reporting
  • Lead capture data: Retained until you delete it or close your account
  • Account information: Retained for 30 days after account closure for recovery purposes
  • Billing records: Retained as required by tax and accounting regulations

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Cookie Preferences: Manage cookie settings through your browser.

To exercise these rights, please contact us at hello@pinable.io.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place, including standard contractual clauses where required.

9. Children's Privacy

Pinable is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete it.

10. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

  • Google OAuth: For authentication services
  • OpenStreetMap: For map data and rendering
  • Stripe: For payment processing
  • Supabase: For database and authentication infrastructure

We encourage you to review the privacy policies of these third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By using Pinable, you acknowledge that you have read and understood this Privacy Policy.